Privacy Policy

Introduction

First Guardian Health Group Pty Ltd (“First Guardian Health Group”, “we”, “us” or “our”) is committed to protecting the privacy of individuals who visit our website or use our nursing and clinical support services. This Privacy Policy explains, in general terms, how we collect, use, store and handle personal information. This policy is general in nature and does not constitute legal advice.

Information We Collect

We may collect personal information such as your name, contact details, suburb, service enquiry details and any information you choose to share with us through our contact form, phone calls or email correspondence.

How We Use Your Information

We use the information we collect to respond to enquiries, provide nursing and clinical support services, communicate with clients, families, support coordinators and care providers, and to improve our website and services.

Health and Service Enquiry Information

Where a service enquiry involves health-related information, we handle this information with particular care and only use it for the purpose of understanding and responding to your enquiry or providing the requested nursing support.

How We Store and Protect Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, using appropriate physical and electronic safeguards.

Sharing Information

We do not sell personal information. We may share information with relevant support coordinators, care teams or allied health providers where necessary to coordinate a client’s care, or where required by law.

Website Cookies and Analytics

Our website may use cookies or similar technologies to understand website usage and improve the user experience. You can adjust your browser settings to manage or disable cookies.

Contact Forms

Information submitted through our website contact form is used solely to respond to your enquiry and is handled in accordance with this Privacy Policy.

Accessing or Updating Your Information

You may contact us at any time to request access to, or correction of, the personal information we hold about you.

Contact Details

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@fghealthgroup.com.au or call 0451 921 322.